AGB

General Terms and Conditions (AGB)

1. Scope of Application
These General Terms and Conditions (AGB) apply to all orders placed via the online store Szurrna ("we," "us," "our"). By placing an order, the customer agrees to these AGB. Deviating terms shall only apply if expressly agreed upon in writing.

2. Conclusion of Contract
The presentation of products in our online store is not a legally binding offer but an invitation to order. By clicking the "Order Now" button, you place a binding order for the items in your shopping cart. A contract is concluded when we send an order confirmation by email.

3. Prices and Payment
All prices are in [currency, e.g., EUR/USD] and include applicable taxes. Shipping costs are calculated and displayed at checkout. Payment can be made via the payment methods specified during the checkout process. Full payment is required before shipping.

4. Delivery and Shipping
We deliver to the countries listed in our shipping policy. Delivery times may vary based on location and stock availability. Any delays will be communicated promptly. Customers are responsible for any customs duties or import taxes for international orders.

5. Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without providing a reason. To exercise this right, please contact us in writing via email or use our withdrawal form. Returned items must be unused and in original packaging. Return shipping costs are borne by the customer unless the product was defective or incorrect.

6. Warranty and Liability
In case of defective products, the statutory warranty provisions apply. We are not liable for minor deviations in color, size, or texture due to the handmade nature of some products. Further liability, especially for indirect or consequential damages, is excluded unless caused by gross negligence or intent.

7. Retention of Title
The goods remain our property until full payment is received.

8. Intellectual Property
All content, designs, and images in the store are the intellectual property of Szurrna or its partners. Reproduction, distribution, or use without prior written consent is prohibited.

9. Data Protection
We process personal data in accordance with our Privacy Policy, which complies with applicable data protection laws.

10. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of [your country]. Any disputes shall be settled in the courts of [your jurisdiction].

11. Contact Information
Szurrna – Rooted in Culture
Berger Strasse 200
yehdega@icloud.com